Please request a return by clicking here prior to sending your goods back.
If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you an exchange or refund which will exclude postage costs.
Please allow up to 7 days for this to be processed from the day you return the products.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
We do not refund shipping charges or reimburse return shipping charges for non faulty items.
If you are returning faulty goods please contact us prior to shipping the goods back to us. We will provide you with a pre-paid shipping label.
If you have availed free shipping offers then the cost of this will be deducted from any refunds.
To cancel your order please email our customer service team at email@example.com. We usually ship orders within 24 hours so it may not be possible to honour your request.
RETURNS OUTSIDE RETURN PERIOD
Our system will automatically deny return requests after the period of 14 days from receipt. If such goods are still sent back to us, we reserve the right of not offering you a refund.
We would in such a scenario need to send the item back to you which will incur an additional shipping charge which would be payable by you upon request.
There is a possibility that items on sale are reduced due to any of the following reasons: end of season items/minor marking/slight damage or colour differences. Any discrepancies with a sale item will not be classified as a fault.
YOUR RESPONSIBILITY & OUR LIABILITY
If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received the same goods.
All goods will be inspected upon being received by us so please refrain from damaging the goods during inspection or whilst you try them on for size, including the original packaging and labels/tags.
It is your responsibility to ensure you’re aware of our returns policy and we will not take any liability or offer any flexibility for non compliance with this policy.
NATURE OF GOODS
Please note that all clothing products sold on this website are recommended to be dry-cleaned. We will not be responsible for any claims resulting due to damage caused by washing using another method or claims for variation / and or beading/sequences displacement.